This policy explains how the Pro Service car care centre (the pro-group.az website, online booking, online payment, car tracking, the Pro Service app and our WhatsApp Business number) collects, uses and protects customers’ personal data.
What we collect
- Name, phone number and (if you provide it) e-mail;
- Car details: make, model, year, licence plate, ordered services, work status and photos;
- Booking date and time, promo code, payment amount and status (we never see or store card details – the bank processes them);
- Messages, photos and voice notes you send us on WhatsApp, and our replies;
- If you allow notifications – the notification subscription (a technical device identifier) and your language;
- Website usage statistics (Google Analytics / Google Tag Manager cookies): pages viewed, device and browser type.
How we use it
- To confirm your booking, contact you and provide the service;
- To show your car’s status in the service (tracking link) and tell you when it is ready;
- To send service messages about your order on WhatsApp (order received, car ready, payment link) and answer your questions;
- To accept payments and keep accounting records;
- To improve the website and the quality of our service.
- We do not sell your data or give it to third parties for advertising.
Who we share it with
- Remonline (RO App) – the software we use to manage orders and customers;
- Kapital Bank – online payment processing;
- Meta Platforms (WhatsApp Business Platform) – delivery of WhatsApp messages;
- Google (Analytics, Tag Manager) – anonymous website statistics;
- Our hosting provider – the server where the data is stored.
- These services process data only on our behalf and under their own privacy rules. Data may be disclosed to authorities where the law requires it.
WhatsApp messages
- We send service messages about your order to the phone number you gave us.
- If you do not want to receive them, write "STOP" to us on WhatsApp or call us – your number will be removed.
- Only Pro Service staff read the messages you send us.
Retention and security
- Order and payment data are kept for as long as accounting law requires; conversations are kept as long as needed for the service.
- Data is transferred over an encrypted connection (HTTPS); only authorised staff can access the admin panel.
Your rights
- You may ask which data we hold about you, have it corrected or ask for it to be deleted.
- Contact us using the details below – we reply within 30 days.
Changes
- We may update this policy; the new version is published on this page and the “Last updated” date changes.
Contact
Pro Service · 9 Abdurrahim Bey Hagverdiyev St
📞 +994(55) 218 67 35 · ✉️ info@pro-group.az · 🌐 pro-group.az
